Return & Refund Policy

1. Return Eligibility:

Returns are accepted only in case of a damaged or defective product received.

To be eligible, the customer must send a clear unboxing video (from package seal breaking to full inspection).

No return or refund will be processed without proper video proof.

2. Time Frame:

You must notify us of any issue within 24 hours of receiving the parcel.

Delayed complaints will not be entertained.

3. Non-Returnable Items:

Products with physical damage after delivery, used items, or change of mind are not eligible for return or refund.

Accessories and watches with size/fit issues are non-returnable unless there is a manufacturing defect.

4. Refund Process:

Approved refunds will be initiated within 5–7 business days to the original payment method or via UPI.

5. Advance Payment Policy:

The ₹200 advance per product is non-refundable in case of cancellation by the buyer after order confirmation.

If the seller cancels due to unavailability, a full refund will be provided.

6. Exchange Option:

If the product qualifies for return and a replacement is in stock, we’ll process an exchange instead of refund.

7. Contact Support:

For return requests or support, please DM us on Instagram or WhatsApp at +917003041859.